John SkaggsSFR - SRS - RENE

Buy - sell - and focused on investments. 

Clear communication is one of the most important parts of effective property management. One of the most common frustrations I hear from property owners is that they can’t reach their property manager or don’t receive timely call-backs. In many cases, this happens because the management company has taken on too many properties and can no longer provide the level of service their clients expect.

My approach is intentionally different. I make it a priority to be accessible and responsive, and I commit to returning all calls within 24 hours. To ensure that level of service never slips, I cap my portfolio at 25 managed properties—and we have currently reached that limit. I believe staying small allows me to stay accountable, proactive, and personally involved in each property.

By limiting the number of properties I manage, I’m able to dedicate the necessary time to communication, oversight, and follow-through. This structure allows me to provide the level of service my clients expect without spreading resources too thin.

I also believe in transparency when it comes to maintenance and repairs. We do not mark up repair costs. When work is needed, we use qualified subcontractors, and owners pay only the actual cost charged by the contractor. There are no additional fees for inspections, follow-ups, or site visits related to repairs.